Shipping Policy

Shipping destinations

Meridian Quiet currently ships to the following destinations:

• Japan
• United States, excluding California and Vermont
• Canada, excluding Manitoba, Québec, and Saskatchewan
• Australia

Orders with a shipping address in an excluded jurisdiction cannot be accepted.

If an order is accepted due to a technical or checkout error for a destination we do not currently serve, the order may be cancelled and fully refunded before shipment.

Available destinations may change as legal, regulatory, logistical, or carrier requirements change.

Shipping origin

All orders are shipped from Japan.

Processing time

Orders are normally dispatched within 5 business days after payment is successfully confirmed.

Processing times may occasionally be longer during Japanese public holidays, periods of high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

Shipping charges

Applicable shipping charges are shown at checkout before you complete your purchase.

Delivery times

Any delivery date or transit time shown on our website, at checkout, or in a shipping confirmation is an estimate only unless expressly stated otherwise.

International delivery may be affected by customs clearance, local postal or courier operations, weather, public holidays, or other circumstances outside our control.

Customs, duties, taxes, and import charges

Orders are shipped internationally from Japan.

Unless expressly collected at checkout, import duties, taxes, customs charges, brokerage fees, handling fees, and similar charges imposed by the destination country, customs authority, postal operator, courier, or other third party are not included in the product price or shipping charge and are the responsibility of the recipient.

Customers are responsible for complying with any applicable import requirements in their destination.

We do not falsify customs declarations, declare merchandise as a gift when it is not a gift, or intentionally understate the value of an order.

Address accuracy

Please ensure that your shipping address is complete and accurate before placing an order.

If you notice an error before shipment, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges caused by an incorrect or incomplete address supplied by the customer may be the customer’s responsibility, except where applicable law requires otherwise.

Undeliverable or refused shipments

If a shipment is returned to us because it could not be delivered, was refused, or applicable import charges were not paid, any refund or reshipment will be considered after the item has been returned to us and inspected. Additional shipping or return charges may be deducted or charged where permitted by applicable law.