Returns & Refunds Policy

Vintage condition

All items sold by Meridian Quiet are vintage or pre-owned unless expressly stated otherwise.

Age-related wear is part of the nature of vintage jewelry. Product descriptions and photographs form part of the condition disclosure, and customers are encouraged to review all photographs carefully before purchase.

Unless specifically stated otherwise, the exact composition of metals and other materials has not been independently tested.

Our vintage costume jewelry is intended for adult use and collecting and is not intended for children.

Returns for change of mind

You may request a return for change of mind within 14 days after the item is delivered.

To request a return, please contact us before sending the item back. Returns sent without prior contact may not be accepted.

For a change-of-mind return:

• the item must be returned in the same condition in which it was received;
• all components of a set must be returned together;
• the item must not have been altered, repaired, damaged, or otherwise materially changed after delivery; and
• the customer is responsible for return shipping costs and for arranging suitable tracked return shipping.

Original outbound shipping charges are not refundable for change-of-mind returns unless required by applicable law.

If a returned item is not in the same condition in which it was received, and its value has been reduced due to inadequate return packaging, use, alteration, repair, damage, missing components, or other circumstances attributable to the customer, we may deduct a reasonable amount reflecting the reduction in value from the refund.

Any adjustment to the refund amount will be determined after assessing the condition of the returned item and the extent of the reduction in value.

Refunds for approved change-of-mind returns will be issued after the returned item has been received and inspected.

Damaged, incorrect, or materially misdescribed items

If an item arrives damaged, you receive the wrong item, or you believe the item materially differs from its product description, please contact us promptly and include your order number and clear photographs where reasonably possible.

If the item appears to have been damaged during transit, please retain the item, any detached components, the inner packaging, and the outer shipping carton until the matter has been resolved. These materials may be required to assess the cause of damage or to submit a claim to the carrier.

We will assess the nature and extent of the issue and provide an appropriate remedy in accordance with applicable law.

For minor damage, this may include repair guidance, repair, or reimbursement of reasonable repair costs.

For more significant damage, remedies may include a refund, replacement where available, partial refund, return and refund, or another appropriate remedy, depending on the circumstances and any rights available to you under applicable law.

Because many Meridian Quiet items are one-of-a-kind vintage pieces, an identical replacement may not be available.

Nothing in this section limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

Consumer rights

Nothing in this Returns & Refunds Policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under applicable consumer protection law.

In particular, customers in Australia retain all rights and remedies available under the Australian Consumer Law.